How Long Does Dell Mail In Service Take

Xmaiden2

Howdy...looking for best communication on situation haven't had before. I have a Dell Inspiron 15 5555 laptop, running Windows x ver 1607, and it is just a few weeks shy of the one yr mark...warranty until 09/21/17.

Was working fine, shut down as normal and so the nest mean solar day, press the power push and zippo. Unfortunately this model is on the low end, and doesn't accept whatsoever light to bespeak when power is on, so if there is a problem, you lot can only actually tell no ability by not hearing fan or HDD action or feel anything. I looked up basic troubleshooting...tried different outlets, checked power string for any damage, took battery out (which should have been at full charge,) pressed power push xxx seconds, and so replaced battery...nothing. I tried once over again, battery out, belch due west/power button xxx seconds then replaced bombardment and plugged in...nothing - call up I may have also tried procedure with power string only. The led on the power string does remain lit.

Looked on line for potential bug, and viewed a few video's of model or similar being taken apart to troubleshoot (I am no tech repair...the most I have ever done was supersede a HDD in someone's Laptop, and once or twice upgraded retentivity modern's in a desktop & a netbook. This model laptop has a 'cheap' feel (it was all I could afford at the time) and the plastic does make yous concerned about if you should need to pull off the keyboard, etc.

I ended up calling (with massive dread,) Dell Tech Support, giving all the pertinent info & what I had tried so far. The 'tech' seemed to be going through his script, and offered long silent pauses. He and so proclaimed it was the motherboard and since it was still under warranty, to send device and cord to their service center in Texas. Asked if I had a box to which I don't at the moment only would have to go buy besides every bit a decent amount of bubble wrap. My first concern, having never ever even considered taking or aircraft a device off to someone to service, was is this absolutely necessary. I pointed out to the tech that on Dell's own site in the Customs, an owner of the aforementioned model just out of warranty, had the same clarification, took to a local shop and was told the motherboard was the trouble merely not worth replacing. The person felt had nothing to lose and then opened upwards to look for anything outstanding, and ultimately saw that in that location was a lose connection betwixt the motherboard and (and something I can't remember,) tightened a few screws, and the laptop has been powering on for over a year & counting.

The tech didn't reply (mayhap language barrier??) so I asked was in that location annihilation else I could possibly practise before sending. He asked "do you have a Philip caput screwdriver?" Well, I do but I would think that I may need more than that...not certain if for an electronic device if I have the correct sizes. Anyhow, I told him "yeah,,likely." He abruptly said "i will go on to instruct you which parts to remove." I first asked if he could approximate how many parts and or fourth dimension involved (accept spent also many iv to 6 hr telephone calls with Dell over the years,) and he counted "12." Doubting my skill level, I asked him that if I should pry something the wrong way, and something - fifty-fifty just a cosmetic feature - should crevice or break, it would then no longer be covered under warranty. He confirmed this. I besides asked him, if sent to the service center, and it is the motherboard or whatsoever other warrantied part, would in that location be whatsoever $$$ dollar corporeality I may be responsible for - other than the price of the packing materials, etc. He told me that I would be responsible for all repair if at that place are signs of damage caused past "the possessor" and proceeded to mention, obvious signs of existence dropped or liquid spilled on keyboard, etc. (this laptop has not been heavily used, and doesn't even get thrown into a back pack & carted effectually....mostly sits in ane spot so that I can utilize if don't accept to go employ the desktop. I too asked, given that there would be a minimum of four to 5 sorting centers / stops the parcel would brand, if the device is being jostled or banged around in transit, and it arrives with a problem due to this, I and the technician'due south wouldn't know this, and how would I know if they wouldn't turn around and tell me that I am at mistake and would have to pay. No answer. Last question was privacy concerns, and he 'assured' that their technicians only exercise what they accept to and privacy should not be a business. Hmm??

In the moment, I decided...I am a mere novice...non talented like most users hither & elsewhere on the internet, and that information technology is still under warranty. So I decided that having him 'guide me through the procedure' which would likely exist hell because there is impatience on that side, and unremarkably tech not understanding basic questions and or, them speaking and not existence able to understand pronunciation, and have to keep asking to repeat and have a adept guess....to send me the FedEx characterization and info.

Later on that evening, went online via PC, and looked up Dell Tech support & laptops and came across some pretty 'harsh' accounts of really bad experiences not only with telephone support but with what I was looking for - sending to Service Ctr. Ane site it appeared that many who sent devices under warranty were left without their laptops for well over specified timeframes, and and then told that the repair was not covered. At that place seemed to be a general consensus that Dell will do everything information technology can to go out of honoring a warranty then on.

And then, I am here to ask for any & all advice...with no past experience of sending away a device (oh and sort of funny that the emailed instructions say to make certain device is not countersign protected because the Tech's need to access Os to run diagnostics....my device won't ability on....I tin can't disengage anything or fill-in!) & petty, very picayune experience making any concrete changes to devices, should I brand an endeavour to perform some exploratory surgery, and promise to find a lose connection on the patient or send information technology abroad, as it is still a few weeks under warranty?

Advice & thoughts nigh welcomed.

Thanks

(come across continued question)

Hamperking68 · Jan 3, 2015 384 i 5,910 106

Honestly, I'd but send information technology away.

Take a photo of the laptop in the packaging equally proof of condition before you sent so if it is damaged the shipping company is responsible.
However, it may be worth putting a frail sticker or closing the box with fragile record.

Send it off why information technology's still in warranty unless you're looking for a new excuse for a laptop.

Make certain you remove all the personal information or use a encryption service which may exist difficult without removing the bulldoze which would therefore void the warranty.

Hamperking68 · Jan 3, 2015 384 one five,910 106

Honestly, I'd just send it away.

Take a photo of the laptop in the packaging as proof of condition before you sent so if it is damaged the shipping company is responsible.
Yet, it may be worth putting a fragile sticker or closing the box with frail tape.

Send it off why it's still in warranty unless you're looking for a new alibi for a laptop.

Make sure you lot remove all the personal data or apply a encryption service which may be hard without removing the bulldoze which would therefore void the warranty.

Xmaiden2

Funny you mention taking a photo. I had decided previously that I would take multiple pictures of the laptop before packing. This was because there is non then much equally a scratch on information technology...information technology looks like it did the day I bought it, and afterward reading some comments from dell users, I idea it would exist good to take, just in case I would be told 'it looks like it was dropped' or something insane. I did too look at info from a local FedEx location in which they promote packing laptops...this would be the location I would have to go to anyway to have it shipped. I briefly skimmed through their description of how they do it, and I believe they offer some monetary compensation if lost or damaged. I would be able to come across the way they handle it.

The unfortunate attribute is that the timing couldn't be worse. When it rains, information technology pours...by few months...family member laid-off, illness, and yous name the appliance...refrigerator, water-heater, i car engine, and another auto major mechanical, and so the laptop! So, no excuse for a new laptop...I had really hoped to avoid even the toll of packing materials, every bit that is as well much at the moment. I approximate you are right that the way to go is sending it off - hope for the best with the warranty.

As for the personal data - I call up I am stuck on that part of the headache. I've however to download the fine impress of the warranty terms only, if like near standard warranty restrictions, messing with the hard drive would likely give them reason to void it. It would be great to if I could easily remove the bulldoze & handle the information. It really looks similar information technology would be like shooting fish in a barrel to remove - just non certain what would be possible from in that location.

Thanks for the input - it helps making the final phone call.

KirbysHammer · Jun 21, 2016 80 0 one,610 eleven

Funny you mention taking a photo. I had decided previously that I would take multiple pictures of the laptop before packing. This was considering in that location is not so much equally a scratch on it...it looks like it did the day I bought it, and after reading some comments from dell users, I thought it would be skillful to have, just in instance I would be told 'information technology looks like information technology was dropped' or something insane. I did too await at info from a local FedEx location in which they promote packing laptops...this would exist the location I would have to go to anyway to have it shipped. I briefly skimmed through their clarification of how they practice information technology, and I believe they offer some budgetary compensation if lost or damaged. I would be able to see the way they handle it.

The unfortunate aspect is that the timing couldn't be worse. When it rains, information technology pours...past few months...family fellow member laid-off, illness, and you proper noun the appliance...fridge, h2o-heater, one machine engine, and another car major mechanical, and and then the laptop! So, no excuse for a new laptop...I had really hoped to avoid fifty-fifty the cost of packing materials, equally that is as well much at the moment. I approximate you lot are correct that the way to go is sending it off - hope for the best with the warranty.

As for the personal data - I think I am stuck on that part of the headache. I've nevertheless to download the fine impress of the warranty terms but, if like nigh standard warranty restrictions, messing with the difficult drive would likely give them reason to void information technology. It would be great to if I could easily remove the drive & handle the data. It actually looks like information technology would be easy to remove - just not sure what would be possible from there.

Thanks for the input - it helps making the final call.

Do you take a USB stick? offload the most personal files on to there and delete them earlier sending it off.

Xmaiden2

"Make sure yous remove all the personal data or apply a encryption service which may be difficult without removing the drive which would therefore void the warranty. "

A new day, a new question nigh this advice. The hard bulldoze is easy to access. If I were to remove it without whatever issues, I'm assuming that I would demand something very specific to be able to remove or encrypt information? Some type of device or connector to transfer & remove?? I've begun to look through tutorials but haven't either honed in on like factors withal or not searching with the correct terms. Again, besides bad this is a no ability situation...would have been easier to address the personal info issue.

So although more or less resigned to sending information technology away, this last point is the thorn. I volition continue searching for info just, any info to further assist (either as a time saver or a sanity saver) would be again welcome. Because of time restraints, not sure if this site should be my principal source to go along searching for something that applies or if random video tutorials...to which never sure of practiced sources or not.

KirbysHammer · Jun 21, 2016 lxxx 0 one,610 11

"Make sure you remove all the personal data or use a encryption service which may be hard without removing the drive which would therefore void the warranty. "

A new twenty-four hours, a new question about this advice. The hard bulldoze is easy to access. If I were to remove information technology without whatsoever problems, I'm bold that I would need something very specific to be able to remove or encrypt information? Some type of device or connector to transfer & remove?? I've begun to await through tutorials but haven't either honed in on similar factors yet or not searching with the right terms. Again, too bad this is a no power situation...would have been easier to address the personal info issue.

And then although more or less resigned to sending it away, this terminal point is the thorn. I will continue searching for info only, any info to further aid (either as a time saver or a sanity saver) would be once more welcome. Considering of fourth dimension restraints, non certain if this site should be my main source to go on searching for something that applies or if random video tutorials...to which never sure of good sources or not.

Why do you have to remove the drive to offload stuff onto a USB stick? Practice you lot not have working USB ports?

Xmaiden2

"Brand sure you remove all the personal data or use a encryption service which may be difficult without removing the drive which would therefore void the warranty. "

A new mean solar day, a new question virtually this advice. The difficult drive is piece of cake to access. If I were to remove it without any problems, I'm assuming that I would need something very specific to be able to remove or encrypt information? Some type of device or connector to transfer & remove?? I've begun to look through tutorials but haven't either honed in on like factors yet or not searching with the correct terms. Again, too bad this is a no power situation...would have been easier to address the personal info issue.

And then although more or less resigned to sending it away, this last point is the thorn. I will continue searching for info but, any info to further assist (either equally a time saver or a sanity saver) would be again welcome. Because of time restraints, non certain if this site should be my main source to continue searching for something that applies or if random video tutorials...to which never sure of skillful sources or not.

Why exercise you take to remove the drive to offload stuff onto a USB stick? Do you not accept working USB ports?

Perhaps I am misunderstanding something. Based upon a suggestion from a previous response to remove the drive, if it wasn't nether warranty, The suggestion was made in response to my concerns to privacy. Fifty-fifty if all I wanted to do was copy the content of the bulldoze, how would I use a USB without whatever power to the laptop? Forgive if this sounds similar a really dumb question. I simply presume if no power, I would not be able to see anything on screen and therefore transfer annihilation to a USB. Also, my business concern would be less of trying to 'save' any data but rather not take anything available to a repair tech or other prying eyes.

I did merely come up beyond something to read farther - - a mention "some repairs don't necessarily need to include your hard drive with the system you evangelize to your technician." If this is true, I tin contact Dell Support and ask if removing my HD prior to sending, would void the warranty.

Nonetheless open to further thoughts...I highly respect the cognition & feel many of you have. I know where my PC literacy ends, and when to yell "aid." :??:

KirbysHammer · Jun 21, 2016 80 0 1,610 xi

"Make certain you remove all the personal data or employ a encryption service which may be hard without removing the drive which would therefore void the warranty. "

A new day, a new question virtually this communication. The hard bulldoze is like shooting fish in a barrel to admission. If I were to remove information technology without any problems, I'1000 assuming that I would need something very specific to exist able to remove or encrypt information? Some blazon of device or connector to transfer & remove?? I've begun to wait through tutorials merely haven't either honed in on similar factors all the same or not searching with the correct terms. Once more, too bad this is a no power state of affairs...would accept been easier to address the personal info issue.

So although more than or less resigned to sending it abroad, this last point is the thorn. I will continue searching for info only, any info to further assist (either equally a time saver or a sanity saver) would exist again welcome. Because of time restraints, not sure if this site should be my primary source to continue searching for something that applies or if random video tutorials...to which never certain of good sources or non.

Why do you have to remove the drive to offload stuff onto a USB stick? Practice you not have working USB ports?

Perhaps I am misunderstanding something. Based upon a suggestion from a previous response to remove the bulldoze, if it wasn't under warranty, The suggestion was made in response to my concerns to privacy. Fifty-fifty if all I wanted to practise was copy the content of the drive, how would I employ a USB without any power to the laptop? Forgive if this sounds like a actually dumb question. I but assume if no ability, I would not be able to encounter anything on screen and therefore transfer anything to a USB. Likewise, my concern would exist less of trying to 'save' any data but rather not have anything available to a repair tech or other prying eyes.

I did just come up across something to read further - - a mention "some repairs don't necessarily need to include your difficult drive with the system you lot deliver to your technician." If this is true, I tin can contact Dell Support and ask if removing my Hard disk drive prior to sending, would void the warranty.

Still open to further thoughts...I highly respect the knowledge & experience many of you have. I know where my PC literacy ends, and when to yell "help." :??:

Oh I am retarded, I forgot your laptop doesn't even power on....

Xmaiden2

Just an update. I decided to contact Dell Back up once again to ask this specific question...chose to do via chat rather and then the ten hour phone calls. I referenced the previous service request for me to send the laptop to their service center, and asked if I could take the HD out, and not send it with the laptop due to privacy / security. The agent said yes! I asked him to confirm, that this would not void the warranty & can't afford to be told down the road that it will cost to get the laptop back. - he said due to my concerns, taking out the Hd will not outcome the warranty, and he would send this confirmation to me via email as well as archiving the chat transcript (I already had my finger on the "print" push

) He merely requested that I make annotation on the repair course, that the HD is with me then the technician "will have a clear idea." So, I will remove the HD, and set up to send it on information technology'due south journey.

Thanks all for taking the time, and the suggestions...information technology helps to bounce questions or doubts around. KirbysHammer - not "retarted." Do yous know how many times I forget or skip something...you lot don't want to know. Peace all.

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How Long Does Dell Mail In Service Take

To Send Or Not Send Dell LapT to Dell Repair Middle - Security/Privacy side by side concern

How Long Does Dell Mail In Service Take,

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